Workforce Continuity
Your DR plan takes care of your data. Where will employees use it if facilities are unavailable?
All the technical back-up in the world won’t help without securing a place for your most valuable resource - your employees - to work.
With SunGard’s Workplace services - mobile and center-based, Voice Recovery and Trading Services, your business-critical processes can be quickly resumed following an interruption.
Call center, customer service, order processing, help desk and other key customer functions start up again. Internally, back-office functions such as trade clearing, wire transfers, finance and accounting, and other processes get back on stream.
SunGard experts can also provide a Business Impact Analysis to help you identify the most important people or teams who must return to proactive functioning.
You get more than a place to work:
- State-of-the-art facilities
- Workplace amenities (including desks, chairs, conference rooms, etc.)
- Desktop technology (PCs)
- Intel-based server technology, telephony
- Local and wide-area networking
- Peripherals such as printers, copiers, and fax machines
- Flexibility to send employees to one or multiple recovery centers
Second-to-none Workforce Continuity
We can put more employees in seats than anyone; that’s more than 25,000 positions in over 80 facilities globally. In North America, SunGard offers the highest number of recovery centers and supports more than 30 platforms.
Other providers offer similar end-user recovery options, but none have more real world experience. SunGard has a proven track record for successfully recovering end-users, including complex trading floor and call center requirements.
Financial services companies can access live market data feeds from leading vendors, such as Reuters and Bloomberg. We’re the only provider offering offer this service. Our Advanced Call Center recovery options include ACD voice capability, call recording, and supervisor monitoring capabilities.
Finally, we can drive a Mobile Workspace right to your door. No geographic limitations.
Learn more about getting employees back to work by contacting a SunGard representative. Or call, 1-800-468-7483.