Case Studies

New England SaaS Provider Relies on SunGard's Managed Services to Achieve Uptime and Peace of Mind

Increasingly severe power and Internet outages threatened this organization’s critical applications and put their customers’ data in jeopardy. Colocation services for the organization’s production environment allowed the company’s IT team to get back to business and focus on more strategic priorities.

Document Service provider Relies on SunGard's Enterprise Managed Services to Address Business Challenges and Prepare for Future Growth

Having experienced a number of reliability issues with their original hosting provider, this organization demanded a highly secure, robust and flexible IT infrastructure from an established expert. Fully managed IT infrastructure services allowed the organization’s IT team to get back to business and focus on their rapidly growing business.

Eagle Bank

The most important way Eagle Bank continues to serve its community is through its commitment to business continuity, which ensures that its branches north and west of Boston, MA will always be open and ready for business as expected. That’s why Vice President Paula Chesbrough recently chose to rebuild and expand business continuity plans using PLANet for community banks.

Mergent Turns to SunGard for High Availability and Disaster Recovery

Providing time-sensitive information from global trading markets to customers worldwide is central to Mergent’s business. Mergent needed a way to address both high availability and disaster recovery in a way that did not overtax their small IT team. Mergent turned to SunGard to deliver a strategic solution that lets the IT team focus on areas most important to the business while also being assured availability needs were addressed.

Ensuring Recovery Confidence: JMB Companies Turns to a Virtualized Solution

JMB Companies had a viable disaster recovery plan – but it had two data centers with the costs that come with doubling up on equipment. And two high-demanding production database applications led to unsuccessful testing and an overall lack of trust that the plan would work when the firm needed it. Facing flattening IT budgets but increased service demands, JMB Companies turned to SunGard for help.

Florida Hospital Keeps the United States’ Busiest Hospital System Up and Running Even When Hurricanes Hit

When Florida Hospital needed a disaster recovery solution that offered uninterrupted systems access and data integrity during powerful storms, SunGard's hosted business continuity services improved the availability time from days to minutes for critical systems.

Accomodating High Data Volumes in the Face of Disaster

As a World Trade Center tenant, the New York Board of Trade encountered both the 1993 WTC bombing and 2001 terrorist attacks. Through a focus on Information Availability and partnership with SunGard, today they're stronger than ever.

Enterprise-Wide Continuity Plans to Address Regulatory and Corporate Objectives

AmeriServ needed to better ensure enterprise-wide business continuity across 25 business units and four major locations. They partnered with SunGard to develop actionable plans that can protect the firm, meet regulatory requirements, and scale to incidents of any size.

Piloting the Datacenter to Enable a Non-Stop Focus on Airline Passengers

Under an aggressive migration timeline, e-gatematrix needed to find hosting service to meet advanced availability requirements. SunGard rapidly implemented a fully-managed application infrastructure environment for e-gatematrix, through our Accelerated Migration Program.

Flexibility to Meet a Changing Business Environment

With rapid growth in their technology platforms, and a need to cover critical business functions worldwide, Interval International has reduced its recovery window to 24 hours since partnering with SunGard.

Meeting a Financial Institution's Specific Availability Requirements

First Citizens Bank required an advanced availability solution with specific budget and control requirements. SunGard developed a broad solution architecture that incorporates recovery, replication and consulting services – under one roof, with a single contract.

Dramatic Increase in Data Transfer Rates

As part of a multi-million dollar upgrade, SunGard added FICON Express capabilities to eliminate a traditional bottleneck, enabling data to travel 3-4 times faster over certain connections, and significantly reducing customer restore times.

Enhancing Systems Availability in a Heightened Security Environment

In the event of an unplanned outage, Arch Chemicals needed to significantly reduce downtime for its tightly integrated enterprise system. With a solution to automatically relay changes in Arch’s configuration to a SunGard facility, potential downtime was cut in half.

Building Long Term Relationships

In their 25 years with SunGard, Utica National Insurance Group has expanded to cover over 230,000 policyholders and annual direct written premiums of $700 million. Learn how SunGard has scaled their solution to meet constantly changing needs.

Meeting Complex Financial Institution Challenges

As financial institutions strive for continuous Information Availability, they face complex continuity and recovery challenges. Learn how one firm partnered with SunGard on a comprehensive solution to shorten recovery point and time objectives.

Developing an Information Availability Program

With its internal IT staff focused on internal systems and business issues, MaineGeneral Health sought a solution that would coordinate activities related to the full development, implementation and management of their Information Availability program.

Helping a Healthcare Organization Immunize its IT Operations

Provena Health was required to meet demanding targets for availability and security across an integrated system of six acute care hospitals and 14 long-term care and residential centers. Using hotsite, consulting and SunGard Paragon, they've been able to.

Addressing the Root Cause of a Healthcare Information Availability Challenge

For a large regional healthcare provider with a widespread, decentralized IT operation (including 1,000 servers), a fast recovery could be an ambitious goal. But with a comprehensive Information Availability solution in place, it became achievable.

Using Managed Services to Help Ensure Availability of a Nationwide Office Network

When Rapid Solutions Group needed a data center that could meet their growing demands for disaster recovery and business continuity across four locations, they turned to SunGard for a solution that covered their servers, network and IT systems.

Using Wider Resources to Build Stronger Solutions

To shorten Citadon's recovery window and minimize data loss, SunGard combined traditional recovery, hosting and network services into an integrated solution ... all at a single location.

Putting a Disaster Recovery Plan to the Ultimate Test

The New York Shipping Association had offices in the World Trade Center South Tower. After the Sept. 11 attack, all 140 employees got out safely, and SunGard helped them recover their operations at the Jersey City recovery center.

Making Sure that People Can Connect to Information

Tropical Storm Allison spared NCO's data center, but it wiped out their first floor call center. By sending 100 employees to SunGard for work group and voice telecommunications recovery, all of NCO's direct revenue-generating employees were operational by Monday morning.

Maintaining Availability By Testing IT Security With SunGard

To help ensure continuous availability of its information, a software company had SunGard subject its systems to a full penetration test and measure them against SunGard's proprietary model for Information Security--including 50 discrete areas of evaluation.

Ensuring That Your Outsourcing Partner Will Be There

Early one morning in 2001, a U.S. manufacturing company received word that the service center managing its data operations would cease to operate in two weeks. Luckily, they also had SunGard Availability Services to provide business continuity.

Making the Right Move: Major Disaster Spurs Hancock Bank to Find a New Home

A “total loss” event -- Hurricane Katrina – forced Hancock Bank to find a temporary home for its IT infrastructure while building a state-of-the-art facility from scratch; the company’s infrastructure interdependencies meant a phased move was out of the question.

Small Credit Union Builds Big Plans with PLANet

Small credit unions like Family First Credit Union have numerous challenges when compared to some of their larger counterparts. Resources are stretched thin, competition is fierce and specific expertise is often scarce. But sometimes, what might seem disadvantageous is actually an advantage. For example; with business continuity planning, smaller credit unions have the ability to interchange personnel more readily.

Business Continuity Testing Made Easier with PLANet

Many credit unions build business continuity plans but fail to take the next step. As the FFIEC explains in their most-recent BCP Booklet, “Risk monitoring ensures a BCP is viable through testing,independent review and periodic updating.” In addition, testing helps financial institutions adjust recovery time objectives by giving realistic, tested time estimates needed to complete tasks.

Utilizing Information Availability to Help Ensure High Customer Satisfaction

When this mid-size financial organization needed to ensure that its core systems would stay up and running, making any downtime transparent to its thousands of mutual funds customers, they turned to SunGard for an integrated Information Availability solution.

Case Studies

New and Noteworthy...