For hardware devices using standard Internet protocols, SunGard Device Monitoring covers your bases. Testing your layer-three devices, such as servers, network hardware, and web-driven services, this offering provides an up-down status of their availability.
It’s a flexible service, using both Internet Control Message Protocol (ICMP) and Standard Network Management Protocol (SNMP) to accommodate your particular server and network devices, as well as various appropriate tools for Internet-based services.
For Managed Services customers, SunGard’s skilled technical support is part of the package. And co-location customers can take advantage of this expertise on a per-use basis as the need arises.
As one component in our monitoring services suite, it’s a part of a solid framework for resolving issues, quickly and efficiently, before they become problems.
Like to be hands on? SunGard’s Managed Services Portal is a value-added offering available to all Managed Services customers. Based on the specific services to which you subscribe, the web-based portal gives you always-available access to important data such as infrastructure performance, problem and change activity, account information and more.
Want to learn more? Contact us for more information.