Getting passed along the tech-support phone chain wastes valuable time just when you least can afford it. SunGard’s Integrated Operations Center is the one-call, one-center solution that provides you with the expert support you need, when you need it.
The IOC joins two of our industry-leading resources—the Help Desk and Network Operations Center (NOC)—to provide a single-source team of multi-specialty IT professionals. They’re all experienced in their respective areas of the IT environment, including network, server, system, storage and security components. They use today’s most advanced help-desk tools to diagnose and troubleshoot any problems. And because they’re located at a single site, they can join forces behind the scenes to handle your technical support or customer-service issue.
The result? When you call in to the IOC, in most cases you’ll be able to work with a single expert to expedite a quick, efficient resolution.
As an IOC customer, you’ll get the top-notch support that’s based on SunGard’s 25 years of technical and engineering experience. And you’ll also benefit from:
- faster identification and resolution of problem situations
- greater access to a wide range of resources
- fewer—or no—phone hand-offs for a single tech-support issue
- less time spent on troubleshooting
- enhanced performance of the IT infrastructure