Bob knows what it’s like to manage a crisis. Since joining the SunGard team in 1998, he has helped customers of all sizes and in a range of industries plan for and recover from hundreds of incidents, including natural, weather events and everyday disruptions such as hardware failures. Along with the SunGard crisis response team, Bob and his team helped customers through the 9/11 terrorist attack, the Northeast power outage in 2004, and the 2005 record hurricane season.
Currently, Bob directs the crisis management program across North America. A client service expert, Bob has extensive experience supporting customers’ disaster recovery tests, actual disasters, mock incidents and planning exercises, high availability implementations, project implementations, and pre- and post-test planning and activities. Bob facilitates crisis management training, certifications and keeps the entire SunGard Availability Services operations and customer service teams updated with industry standard crisis management policies and processes.
In addition, Bob maintains the crisis management center in Philadelphia, Carlstadt and abroad. He has spoken at many conventions and seminars for SunGard (such as DRJ and DRI Canada). He also maintains trends, statistics, and lessons learned from actual events that he can share with customers and internally with his teams to facilitate best practices and lessons learned from past experiences. He has written and has contributed to many white papers throughout the industry.
Commentary:
A crisis of any kind can be unsettling for a company and its IT team responsible for minimizing the impact to IT infrastructure, employees, and company reputation. There is a human element of a crisis that is often overlooked – there is a person (or group of people) behind the scenes making things right when things go wrong. And SunGard understands the human element – with our 30 years of experience in disaster recovery, we know what it’s like to face a crippling hardware failure, or to worry about employee safety following a major hurricane. That’s why companies trust us to step in – to help make sure critical systems and applications remain intact and to help overcome hurdles and respond to the non-IT related aspects of incidents as they happen, as well.
Areas of Expertise:
crisis management, mock incidents, disaster recovery testing, crisis planning, incident management, disaster recovery, high availability, customer service