Whether you simply want to improve your enterprise IT department or you are running your own datacenter environment, Inflow helps clients run IT operations more efficiently with lower operational costs through implementation of our own proven methodologies.
Services
Inflow performs analysis and develops processes for key IT and datacenter operations. Our process areas and analysis activities include:
IT Operations Process Development
- Installation
- Troubleshooting
- Disaster recovery procedures
- Maintenance
- Reporting
- Decommissioning
Datacenter Management Process Development
- Datacenter build analysis
- Datacenter operational management
- Work order management
- Trouble ticketing
- SLA management
- Off-hours/failover support
- IP management
- Datacenter reporting
- Asset management
- Incident management
- Change management
- Datacenter maintenance
- Multi-level security procedures
The Inflow Difference
- Process-driven approach -- obtained ISO 9001:2000 certification
- Third-party validated best practices used to measure your operational framework - Information Technology Infrastructure Library (ITIL) and Inflow's ISO-verified datacenter management best practices
- Proven, five-stage development methodology guides comprehensive review and recommendations
- Experience gained through the design and operation of 13 Inflow datacenters
- Recognized leader in customer service
- Proprietary datacenter management system, FlowTrack™, provides 24 x 7 access for system monitoring
Capabilities
- Baseline report utilizes ISO operational process guidelines as comparison vehicle for gap analysis
- ITIL's best practices used as guideline for analysis of Service Support, Service Delivery, Planning to Implement Service Management, ICT Infrastructure Management, Applications Management, and Business Perspective
- Detailed and prioritized operational procedures recommendations with implementation work instructions and impact analysis with ROI
Contact us to find out how our Operational Process Development can benefit your business.