Monitoring Services
Maximize system performance and availability. Minimize worry.
You’re moving at the speed of business all day, every day, usually around the clock. When a problem pops up in your servers, websites, email systems and databases, you need to find it and fix it. Fast.
That’s why you need IT monitoring you can count on all the time. We offer:
- Notification of performance issues
- Proactive testing of websites, applications, and appliances
- A responsive team of IT experts working 24/7
Help ensure maximum system performance and uptime with SunGard’s rigorous, proactive Monitoring Services that are designed to help prevent problems before they occur — and help detect potential performance issues before they start.
What’s in it for you?
Help reduce downtime to virtually zero. By proactively diagnosing and correcting capacity and performance issues, SunGard helps ensure the highest levels of availability for your systems.
Keep IT resources operating at peak efficiency. Track the performance of every IT component in your system so you can help avert problems that are just developing.
Guaranteed responsiveness. When problems occur, SunGard’s Services Delivery Team initiates strict escalation procedures, so higher levels of support happen at predetermined points to resolve issues without delay.
Help prevent lost business or damage to reputation caused by poor availability. Help avoid outages, system slowdowns, and malfunctions in your information systems that can cause negative perceptions of your business.
Free up your IT staff. With SunGard Monitoring Services, there’s no need to hire, train and manage a dedicated staff to monitor your mission-critical web sites and applications. You can free internal staff to handle other business-critical, big-picture tasks.
Always-on Customer Portal. Our Customer Portal provides a detailed view of all of your security devices under SunGard management. The portal provides you with a variety of reports per device type and access to the query engine for sophisticated analysis of security events across multiple platforms and locations.
SunGard’s Monitoring Services track databases, servers, email, operating systems and web sites. We notify you of potential capacity and performance problems so immediate action can help prevent and resolve problems that could impact your business.
SunGard provides a standard service level as well as advanced, customized service-level arrangements that let you meet highly complex monitoring needs. A range of offerings let you implement just the monitoring services you need.
Find out how SunGard Monitoring Services can give you the expert availability monitoring you need — and save you money. Click here for additional information on SunGard Monitoring Services.
To determine the efficiency and cost of ownership of SunGard Monitoring Services, fill out this SunGard Information Availability Assessment.
You can use this assessment two ways: Purely for your own guidance or to start a conversation with SunGard. Our bottom line: Understanding your needs, even your worries, when it comes to planning, implementing, and investing in Hosting.
Have a SunGard representative contact you immediately. Or call, 1-800-468-7483.