Services Desk and Monitoring Services Team
Getting passed along the tech-support phone chain wastes valuable time just when you can least afford it. SunGard’s Services Desk and Monitoring Services Team is the one-call, one-center solution.
Whether your business is a Small, Medium, Large or Global Enterprise, our experts can provide the level of support you need, when you need it.
The Servces Desk and Monitoring Services Teams represent multi-specialty IT professionals, offering enterprise-class support in areas including network, server, system, storage and security. They use today’s most advanced help-desk tools to diagnose and troubleshoot any problem, and because they’re centrally located, they can collaborate to handle your technical support or customer-service issue.
- Faster identification and resolution of problem situations
- Greater access to a wide range of resources
- Fewer or no phone hand-offs for a single tech-support issue
- Less time spent on troubleshooting
- Enhanced performance of the IT infrastructure