Email Availability Services

Keeping lines of communications open.

What would happen if your e-mail system went down? If your company is like most, you’d face lost revenues, employee downtime, customer frustration, maybe even legal or regulatory concerns.

SunGard's E-Mail Availability Service (EAS) works to keep your e-mail system up and running. Using advanced messaging technology, it lets you send and receive e-mails during an outage of any type. Economical and easy to deploy, it’s also fully supported by SunGard’s experienced technical staff.

This powerful tool:

• Automatically replicates and synchronizes critical e-mail and emergency contact information at our secure site
• Broadcasts alerts via various means to communicate that EAS has been activated
• Automatically routes e-mails to our secure systems during an outage
• Lets employees log-in and securely send and receive e-mails

EAS benefits and how we deliver them:

• True 60-second Recovery Time Objective for email, automatically synchronizing contacts, calendars and distribution lists. In case of an outage, EAS can move all sent, received, and deleted email back to the primary system in one step, with all forensic information intact. EAS can quickly be activated over the web or by phone for Microsoft Exchange and Lotus Notes environments.
• Designed with multiple layers of security to help satisfy the most stringent regulations and the needs of the largest enterprises. Security capabilities include integration with Active Directory authentication, AES encryption of messages, SSL encryption for transport, stringent InfoSec policies, and hosting within hardened, secure datacenters.
• Meets archive compliance requirements with 3rd-party archiving systems and corporate email retention policies by maintaining the forensic metadata of emails. A secure archive file with a record of all email transactions is also provided.

Optional features:

ActiveMailbox™ provides immediate access to historical email in EAS during an email outage by synchronizing email in real-time from your primary email server to the EAS data centers.

Premium BlackBerry® Service provides email and BlackBerry® availability for as little as 10% of the cost of traditional high availability solutions.
 
Want to learn more? Contact us for more information. Call 1-800-468-7483.