Software Support

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Software Support

Customer Support Center (CSC)

The SunGard Software Products Group, Customer Support Center, is here to provide software application support and software application hosting services for SunGard's software products.

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Support Center	Option 1 or email: sas.software.support@sungard.com
Training	Option 4 or email: sas.software.training@sungard.com
Client Relations	Option 6 or email: sas.software.clientrelationship@sungard.com
Hosting Services	Option 7 or email: sas.software.hosting@sungard.com

Our goal is to provide an excellent customer experience to ensure client satisfaction, and our office is staffed from 7:00 AM to 7:00 PM Eastern time, Monday through Friday (Holidays excluded).

Please refer to your Services Guide for after hours emergency support options.

SunGard provides support and training for the following software products:

LDRPS
NotiFIND
BIA Professional
Incident Manager
PLANet

Additional Information

Escalation Policy
Customers may escalate a support issue at any time to the Customer Support Director, Scott Barndt by email or by phone at 610-205-1940.

Support Request Form
If you need to upload a large file to the support group? Please use our Support Request Form or follow these FTP instructions.

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